Lewis Chilton
Lewis Chilton

Systems Analyst

Project Manager

eCommerce Support Engineer

Front-End Developer

Certified SCRUM Master

Lewis Chilton
Lewis Chilton

Systems Analyst

Project Manager

eCommerce Support Engineer

Front-End Developer

Certified SCRUM Master

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Resume
Experience
2021-2022
Systems Analyst & Customer Success Executive
Starcom

Oversight of the ongoing implementation activities across a portfolio of assigned clients. Including the elicitation, analysis and management of the business requirements.

Conducting scoping sessions with client stakeholders to collect the project/feature requirements, ensuring alignment with the feature set of the core platform; develop and validate functional and technical specifications, and implementation plans (including scope, resource, quality assurance and management).

Regularly create/maintain both technical/non-technical documentation; from training and user guides to data/process modelling, wireframing and formulating UX design and development documentation.

2017 - 2020
Systems Analyst & eCommerce Support Engineer
Balance Internet

Second In Command (2IC) of the Client Success department. Scope and collate system requirements, co-ordinate website builds using JIRA via an AGILE SCRUM project management methodology. Provide proactive support during bug reports by eliciting the technical requirements and diagnose/troubleshoot complex system issues to evaluate and implement the best possible solutions.

2015 - 2016
Applications Support
Neto E-commerce Solutions

Working with users to gather website build requirements, assisting during bug reports by eliciting the technical requirements from users to the Development team; consisting of the initial analysis to complete resolution. Complete setup and configuration of clients eBay and Amazon sales channels.

2013 - 2015
Senior Technical Support Analyst
Giant Systems

Head up the team of Technical Analysts to support and maintain the multi-channel eCommerce platform 'Cascade'. Hosted client scoping sessions to formulate and document business requirements, draw up project plans and create system specifications.

Education
2011 - 2013
CIW Professional
Computeach

CIW Internet Business Associate
CIW Web Foundations Associate
CIW Site Development Associate
CIW Network Technology Associate

2006 - 2008
A-Levels
Tadcaster Grammar Sixth Form

A2:
Computing
Systems & Control
AS:
Biology

2003 - 2006
GCSEs
Tadcaster Grammar School

ICT Double Award
Electronics
Science Double Award
Mathematics & Statistics
English Language & Literature

Skills
Website Design & Development
  • Brand Design
  • Graphic Design
  • Web Development
  • Web Hosting
  • Project Management
  • Systems Analyst
  • Internet Marketing
Knowledge
  • Project Management methodologies from Waterfall, Scrum, Kanban & Agile
  • eBay, Amazon, Catch & Rakuten specialist
  • Modern and mobile-ready designs
  • Maintain release cycles, create project charters and draw up feature/regression test plans
  • Data feed creation; Google Shopping, MyShopping, Trademe to custom Dropship order management
  • Print Design; business cards, posters and brochures
  • Graphics and animations
  • Third party integrations; ERP/POS, PIM CRM, CMS etc.
  • Search Engine Marketing (SEM)/ Search Engine Optimisation (SEO) & Social Media Marketing (SMM)
  • Scoping systems requirements using MoSCoW
  • Amazon Web Services (AWS) Hosting

Certifications

Scrum Master
CIW
References
Lewis has significantly contributed to the success of ongoing maintenance and improvement of eCommerce solutions and processes for well-known Australian and International brands. Lewis is a dedicated and highly reliable individual, who's always finding the optimal technical and organisational solutions to deliver Balance Internet projects and succeed in company activities. He's a highly proficient eCommerce Support Engineer / Systems Analyst and valuable professional.
Kostya Ogar
Kostya Ogar
Balance Internet - Director of Architecture & Technical Delivery
Lewis was an instrumental member at our agency operating as one of our main go to people for our ecommerce operations. The large successes we have experienced over the last few years were in part due to Lewis's dedication and skill in helping us evolve the online part of our business. He brings a wealth of knowledge and experience across project management, support, development and analysis and I would highly recommend him for any role in that space.
Brandon Soo
Brandon Soo
Total Tools - eCommerce Manager
Lewis is extremely capable and constantly went above and beyond his role description to get the job done. Lewis and I worked together for close to 3 years and he consistently provided invaluable support to his assigned clients. His knowledge of Magento, positive approach to solving problems and attention to detail made him an invaluable member of my team.
Jess Anticaglia
Jess Anticaglia
Balance Internet - Client Success Manager
Lewis always focused on the client's needs and was able to translate that flawlessly to the software development team. He understood what both sides of the relationship needed and seamlessly provided it. This heavily influenced the success of Giant Systems as he always made sure the right things were being looked at. Lewis always advocated for what he thought was right, and most of the time I agreed! I knew any task I gave him would be completed with proficiency and expediency. A pleasure to work with, Lewis was always a highly articulate and professional Support Engineer.
Andrew Murphy
Andrew Murphy
Giant Systems - Development Manager
Lewis came to us with a strong background in ecommerce and SaaS (Software as a Service) products and had a wealth of knowledge and experience, and as a result he was an integral part of our team. Lewis always followed direction, interacted well with all team members and took on all constructive feedback that he was given and used this to continue his self development. Lewis has proven to be someone who is a quick learner, bright and hard-working. Lewis has a strong suite of skills and experience and would be an asset to any other company, we strongly recommend him for future employment.
Lisa Hilton
Lisa Hilton
Neto - Head of HR